PRIVACY POLICY

At Posh La Vie, we respect your privacy and are committed to protecting the personal information you provide when you visit or make a purchase from our website.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information.

1. Information We Collect

When you visit our website, create an account, place an order, contact us, or otherwise interact with our store, we may collect information such as:

  • Your name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order and purchase information
  • Information you provide when contacting customer service
  • Account information, if you create an account
  • Information necessary to process and fulfill your order

Payment information is handled through the secure payment methods available at checkout. We do not need to store your full payment card information on our website.

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill your orders
  • Process payments through the payment methods available at checkout
  • Arrange shipping and delivery
  • Send order confirmations and shipping updates
  • Respond to customer service requests
  • Process returns, exchanges, and refunds
  • Maintain and manage customer accounts
  • Improve our website, products, and customer experience
  • Prevent fraud, unauthorized transactions, and other security issues
  • Comply with applicable legal and regulatory requirements

We only use personal information for legitimate business purposes related to operating and improving our online store.

3. Order and Payment Information

When you place an order, we collect the information needed to process and deliver your purchase.

Payments are processed securely through the payment providers available at checkout. Payment information is transmitted using secure HTTPS encryption.

We do not ask customers to send payment card numbers or other sensitive payment information by email.

4. Shipping Information

To fulfill your order, we may provide necessary customer information, such as your name, shipping address, email address, or phone number, to shipping and delivery providers involved in delivering your order.

Only information reasonably necessary to complete the delivery may be shared for this purpose.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website function properly, remember preferences, maintain shopping cart information, improve website performance, and understand how visitors use our website.

Cookies may also be used by certain third-party services that support website functionality, analytics, advertising, or payment processing.

You can adjust your browser settings to manage or block cookies. Please note that disabling certain cookies may affect some website or shopping-cart functionality.

6. Website Analytics

We may use website analytics tools to understand how visitors use our website, including information such as pages viewed, general device information, browser type, and website activity.

This information helps us improve our website and customer experience.

Where applicable, analytics providers may process information according to their own privacy policies.

7. Information Sharing

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers that help us operate our business, including:

  • Payment service providers
  • Shipping and delivery providers
  • Website and hosting service providers
  • Website analytics or security providers
  • Customer service or technical service providers

These providers may only receive information necessary to perform the services they provide to our business.

We may also disclose information when required by law, legal process, or to protect our rights, customers, website, or business.

8. Marketing Communications

If you choose to subscribe to our marketing emails or newsletter, we may use your email address to send information about products, promotions, updates, or other store-related communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

Unsubscribing from marketing communications does not prevent us from sending important transactional messages, such as order confirmations, shipping updates, or information related to your purchase.

9. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

Our website uses HTTPS security for the transmission of information.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

10. How Long We Keep Information

We retain personal information for as long as reasonably necessary to:

  • Complete transactions and provide customer service
  • Maintain business and transaction records
  • Handle returns, refunds, and disputes
  • Meet applicable legal, tax, accounting, and regulatory requirements
  • Protect our business and customers

When information is no longer reasonably required, it may be securely deleted or otherwise disposed of where appropriate.

11. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

  • Request information about the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of personal information where applicable
  • Unsubscribe from marketing communications
  • Ask questions about how your information is used

To make a privacy-related request, please contact us using the information below.

We may need to verify your request before completing certain requests in order to protect your information and account.

12. Children’s Privacy

Our website is intended for general consumers and is not directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so we can review and take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of those websites before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable requirements.

When we make changes, we will update the Last Updated date at the top of this page.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Store Name: Posh La Vie
Company Name: Posh La Vie LLC
Address: 36645 Gratiot Ave, Clinton Township, MI 48035, United States
Email: info@shopposhlavie.com
Phone: +1 (310) 866-5300

Customer Service: Monday to Friday, 10:00 AM – 6:00 PM (CMT-5)
Saturday & Sunday: Closed

We aim to respond to customer inquiries within 24 business hours.